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Refund Policy

The Brand Outlet stands behind the quality of it's products and customer satisfaction is important to us.

 

If a product that you have bought is the wrong size or you have changed your mind we will exchange it for another item to the same value at no extra cost apart from the postage to get it back to us. Simply follow these steps:

1. Call us on 06 876 8817 or email us at webstore@thebrandoutlet.co.nz advising us of your return. Please make sure you include your order number in any correspondence.
2. Advise us what item you want instead
3. Return the product back to us in original/resalable condition (make sure that you keep hold of the tracking number):
4. The cost of the postage back to us is at your own expense
5. We will send a replacement out to you at no extra cost
Address for returns is:
The Brand Outlet
105 Pakowhai Rd
Hastings
If the product is faulty or it has been damaged in transit please call us immediately on 06 878 817 or email us at webstore@thebrandoutlet.co.nz to organise a replacement or refund.