Return Policy FAQs
We have a 30 day returns policy.
Your item may be eligible for an exchange if your item is:
Un-used & un-opened, this includes any plastic wrap around fragrances, make up and cosmetics will not be eligible for return or exchange unless faulty.
For the benefit and confidence of all our customers, once an item is opened, we deem it as being used.
We require notification from you within 7 days of delivery if your parcel and its contents have arrived damaged.
Returns take an average of 3-7 days to process.
Customer Service Hours: Mon - Fri 8AM-4PM Excluding Public Holidays
Please get in touch with our customer service team as soon as you get your item so we can investigate and get the correct item to you ASAP.
The quickest way to exchange an item is to request a refund and place another order.
You can still return your purchase to us by mail. Once we start the return process Afterpay or Laybuy will be notified of the return and begin to process the refund.