We are unable to process a refund if you have changed your mind, though your item may be eligible for an exchange if your item is:
There are certain situations where only partial refunds are granted:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Shipping costs are non-refundable.
If you are wanting to return an item you have purchased from us, then please get in touch with our Customer Service Team via any of the following methods:
Email – firstname.lastname@example.org
Phone – 1800 153 442
If you have received damaged or faulty merchandise, please retain the box, packaging and all contents and get in contact with us immediately using any of the following methods:
Email - email@example.com
Chat - using the widget on any page of our website
If you have not received your parcel within 7 days of receiving shipping confirmation, please get in touch with us immediately.
Please Note: Customs fees or any other additional cost associated with your purchase is your responsibility as the customer. Items are shipping from our New Zealand Warehouse and additional Customs fees may apply.
Orders $1000+ are liable for additional customs fees.